Be the thermostat, not the thermometer.
Doctrine: You don’t react to culture — you shape it. Define what’s acceptable. Enforce what’s essential. Standards aren’t situational; they’re foundational. No boundaries, no backbone.
Discipline: Leaders must actively define, communicate, and consistently enforce operational and cultural standards. Establish clear consequences for violations and remove those who cannot meet the standard, not negotiate it down.
Auditable Standards
Observable
–Are there clearly documented standards for performance, behavior, and quality within the leader’s domain?
–Does the leader consistently address deviations from these standards, even when uncomfortable?
–Are the standards visibly embedded in daily operations?
Trainable
Train leaders on how to set expectations, provide constructive feedback, and conduct performance reviews based on defined standards.
Enforcable
Failure to uphold or enforce established standards, leading to a decline in team performance or cultural erosion, can result in disciplinary action.